Can SignatureSense Send Emails from our Business Domain?

SignatureSense can send emails from a specified email address on your business domain (web address).

There are 2 ways to set this up.  One is simple (we just need the email address owner to authorise via link that is emailed) and the other involves updating your domain's DNS records.  The latter is better when it comes to avoiding our the emails landing in spam folders.

Our recommendation, however, is to have the emails come from our main outgoing email address.   The emails are still fully branded for your organisation so there is no doubt as to who issued the email.

The main reasons we suggest not using your own email address for signature requests are:

1) If a signatory hits "reply" to a signature request email, and this reply comes back directly to you, then you have access to their secure signing link.  This signing link should not be shared with anyone.

2) SignatureSense is keen to make sure our emails are delivered and not marked as spam.  As we control our domains and email systems we can manage this well.  However sending from another domain on behalf of a client tends to increase the spam rate for various reasons.

3) SignatureSense acts as a digital witness to the signing of the documents.  We are not looking to hide the fact that you are using a trusted 3rd party in this regard.  Having our emails come from a client's domain adds no value to this process.

If you need any advise or assistance with the above please drop our support team an email.