Posts

Showing and Hiding SignatureSense tags in your Word Template

Image
Your Word document / template may contain SignatureSense tags or coding (for example to indicate where signatories need to sign).  You will need to know how to reveal and hide these tags so that you can make updates to your  templates without accidently changing any hidden tags. The tags are just normal text on the document that have been assigned a "Style" which is normally coloured white so you cannot see the text.  The style is named SignatureSense in the list of styles. You can change the colour of the style for all tags in one go by changing the colour of the style.  You do not need to update each one individually. How to show SignatureSense tags:    Change the colour of the SignatureSense style to Orange (or any non white colour) by following these steps: 1) Open your template in Word.    Right click on the SignatureSense style and select "Modify": 2) Change the colour selector (currently white) to orange and click "OK": You will now see th...
Read more

Security Certificates Update- Feb 2026

To keep inline with latest security protocols we recently updated the Security Certificates used across our websites. We've learnt that some old browsers - particularly older versions of Safari - do not have the required security settings to use the latest certificates. These users will get a message saying that the security of the connection cannot be trusted. It's safe to click "proceed to website" at this point, and continue as normal. However, we are rolling out an update in the evening of Friday 6th Feb 2026 to include an update to help those experiencing this warning. Alternatively as a faster fix you can also download and install the up to date browser certificate by following this link to download, then open and install the certificate. Download Security Certificate
Read more

How to Unwind a Spam Complaint

SignatureSense and our email delivery partners take pride in having a very low Spam rate for our emails. If a recipient marks an email as spam we will no longer send them emails. However, occasionally a recipient will mark an email as spam accidentally. In this scenario, the recipient must email our support team directly (support@signaturesense.com) with a request to unwind the spam complaint.   We can then set the wheels in motion to re-enable the email delivery for that specific address.
Read more

How can I tell if my document / template has SignatureSense coding?

Image
If you issue a document for signing and it does not work as expected (for example, no signaturesense show up on the document) then it's likely that you've sent a version of the document that is not  set up for use with SignatureSense. The first thing to check is that the document issued has SignatureSense "coding" in place, for example in the area where a signature should be inserted. The SignatureSense coding is often hidden (white text) so it's not easy to spot.  So here is how you can investigate: 1) Open your document 2) Launch the "Search / find" feature, normally CTRL+F 3) Search for the SignatureSense coding:   {ss    (note the curley bracket) If there are no instances of this text in your document than it's not a "SignatureSense ready" document. See this example screenshot of a document being searched for SignatureSense coding:
Read more

Reapit - Add a new document to the SignatureSense Library within our Reapit App

If you are using the library feature of the SignatureSense Reapit App then you will need to know how to add new and update documents that appear in the library. To do this you will need to access your SignatureSense account via our portal  and sign in with a user account that has admin level permissions. 1) Ensure that your new document is saved on your computer in PDF format. 2) Sign in to the  SignatureSense portal  (as an admin user). 3) On your dashboard click the link " Library and Bulk Send ", under Quick Links. 2) You will then see a list of documents and a button to upload new documents. 3) Important:  To ensure that the document shows in the SignatureSense Reapit App ensure the file name ends with:    [RPS] So, for example a file called "How to rent.pdf" should be called "How to rent[RPS].pdf". How can I send these documents from Reapit See this article.
Read more

Reapit: Send a document from the SignatureSense Library

This article can now be found here: https://support.signaturesense.com/2023/08/reapit-sending-document-from-your.html
Read more

Can SignatureSense Send Emails from our Business Domain?

SignatureSense can send emails from a specified email address on your business domain (web address). There are 2 ways to set this up.  One is simple (we just need the email address owner to authorise via link that is emailed) and the other involves updating your domain's DNS records.  The latter is better when it comes to avoiding our the emails landing in spam folders. Our recommendation, however, is to have the emails come from our main outgoing email address.   The emails are still fully branded for your organisation so there is no doubt as to who issued the email. The main reasons we suggest not using your own email address for signature requests are: 1) If a signatory hits "reply" to a signature request email, and this reply comes back directly to you, then you have access to their secure signing link.  This signing link should not be shared with anyone. 2) SignatureSense is keen to make sure our emails are delivered and not marked as spam.  As we con...
Read more