Posts

Showing and Hiding SignatureSense tags in your Word Template

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Your Word document / template may contain SignatureSense tags or coding (for example to indicate where signatories need to sign).  You will need to know how to reveal and hide these tags so that you can make updates to your  templates without accidently changing any hidden tags. The tags are just normal text on the document that have been assigned a "Style" which is normally coloured white so you cannot see the text.  The style is named SignatureSense in the list of styles. You can change the colour of the style for all tags in one go by changing the colour of the style.  You do not need to update each one individually. How to show SignatureSense tags:    Change the colour of the SignatureSense style to Orange (or any non white colour) by following these steps: 1) Open your template in Word.    Right click on the SignatureSense style and select "Modify": 2) Change the colour selector (currently white) to orange and click "OK": You will now see th...
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Security Certificates Update- Feb 2026

To keep inline with latest security protocols we recently updated the Security Certificates used across our websites. We've learnt that some old browsers - particularly older versions of Safari - do not have the required security settings to use the latest certificates. These users will get a message saying that the security of the connection cannot be trusted. It's safe to click "proceed to website" at this point, and continue as normal. However, we are rolling out an update in the evening of Friday 6th Feb 2026 to include an update to help those experiencing this warning. Alternatively as a faster fix you can also download and install the up to date browser certificate by following this link to download, then open and install the certificate. Download Security Certificate
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How to Unwind a Spam Complaint

SignatureSense and our email delivery partners take pride in having a very low Spam rate for our emails. If a recipient marks an email as spam we will no longer send them emails. However, occasionally a recipient will mark an email as spam accidentally. In this scenario, the recipient must email our support team directly (support@signaturesense.com) with a request to unwind the spam complaint.   We can then set the wheels in motion to re-enable the email delivery for that specific address.
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How can I tell if my document / template has SignatureSense coding?

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If you issue a document for signing and it does not work as expected (for example, no signaturesense show up on the document) then it's likely that you've sent a version of the document that is not  set up for use with SignatureSense. The first thing to check is that the document issued has SignatureSense "coding" in place, for example in the area where a signature should be inserted. The SignatureSense coding is often hidden (white text) so it's not easy to spot.  So here is how you can investigate: 1) Open your document 2) Launch the "Search / find" feature, normally CTRL+F 3) Search for the SignatureSense coding:   {ss    (note the curley bracket) If there are no instances of this text in your document than it's not a "SignatureSense ready" document. See this example screenshot of a document being searched for SignatureSense coding:
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Logo Specifications for Branding

You can brand your SignatureSense account with your organisation's logo. The logo will be displayed on the portal for your Users and Signatories and also at the top of your email template. To ensure the logo displays well across all devices we recommend the following: Maximum height:   75 pixels Maximum width:  450 pixels PNG or JPG format White background Removed excess white space
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Reapit - Add a new document to the SignatureSense Library within our Reapit App

If you are using the library feature of the SignatureSense Reapit App then you will need to know how to add new and update documents that appear in the library. To do this you will need to access your SignatureSense account via our portal  and sign in with a user account that has admin level permissions. 1) Ensure that your new document is saved on your computer in PDF format. 2) Sign in to the  SignatureSense portal  (as an admin user). 3) On your dashboard click the link " Library and Bulk Send ", under Quick Links. 2) You will then see a list of documents and a button to upload new documents. 3) Important:  To ensure that the document shows in the SignatureSense Reapit App ensure the file name ends with:    [RPS] So, for example a file called "How to rent.pdf" should be called "How to rent[RPS].pdf". How can I send these documents from Reapit See this article.
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Reapit: Send a document from the SignatureSense Library

This article can now be found here: https://support.signaturesense.com/2023/08/reapit-sending-document-from-your.html
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