Posts

Showing and Hiding SignatureSense tags in your Word Template

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Your Word document / template may contain SignatureSense tags or coding (for example to indicate where signatories need to sign).  You will need to know how to reveal and hide these tags so that you can make updates to your  templates without accidently changing any hidden tags. The tags are just normal text on the document that have been assigned a "Style" which is normally coloured white so you cannot see the text.  The style is named SignatureSense in the list of styles. You can change the colour of the style for all tags in one go by changing the colour of the style.  You do not need to update each one individually. How to show SignatureSense tags:    Change the colour of the SignatureSense style to Orange (or any non white colour) by following these steps: 1) Open your template in Word.    Right click on the SignatureSense style and select "Modify": 2) Change the colour selector (currently white) to orange and click "OK": You will now see th...
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Security Certificates Update- Feb 2026

To keep inline with latest security protocols we recently updated the Security Certificates used across our websites. We've learnt that some old browsers - particularly older versions of Safari - do not have the required security settings to use the latest certificates. These users will get a message saying that the security of the connection cannot be trusted. It's safe to click "proceed to website" at this point, and continue as normal. However, we are rolling out an update in the evening of Friday 6th Feb 2026 to include an update to help those experiencing this warning. Alternatively as a faster fix you can also download and install the up to date browser certificate by following this link to download, then open and install the certificate. Download Security Certificate
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Assigning a Style to SignatureSense Tags

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When adding SignatureSense tags to your template (in MS Word) - it's best to assign all of the tags to a specific "Style" so that you can easily set the colour of all of the tags to white (hidden) when you are ready to use the template.   When you are editing the template you can make all of the tags visible in a couple of clicks too. Follow these steps to set up a SignatureSense style in your template: 1)  Add your first tag to the document - for example this "sign here" tag:  {ss:SG_LL1} 2) Select the tag's text in the document 3) Expand the Style menu by clicking the down arrow: 4) Click Create a Style: 5) Change the name of the new Style to SignatureSense and click Modify: 6) Change the style settings to the following (recommended by not essential), and click OK: 7) Now, for any new SignatureSense tags that you add to the document, you can set the style to "SignatureSense" by highighting the tag's text and clicking SignatureSense from the s...
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Reapit Templates - Signatory IDs

When adding SignatureSense signing and form tags into your Reapit templates - they need to be assigned to a particular Signatory. For example, the following "sign here" tag is an action for LL1 (Landlord 1). {ss:SG_LL1} In the above example, LL1 should be replaced with any of the following: Landlords :   LL1  LL2  LL3  LL4 .... etc Tenants :  TT1  Applicant :   AP1   Guarantors :  GT1   Vendors :  VD1  Agent :  AG1  Witness :  WT1   Other :  OS1  For a full list of signing and form tags then can be added to your templates, please see here . Examples: A "Print Name" for Tenant 2 would be:    {ss:SG_TT2} A "Sign Date" for Agent 1 would be:    {ss:SD_AG1} A "Text box entry" for Applicant 3 would be:    {ss:SD_AP3}
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Document Tags - Full List

Introduction Below is a list of all of SignatureSense tags (sometimes called "codes") you can add to your templates to request signatures (and more) at specific locations.  Watch a video demonstration. Some are as simple as "sign here"; others are more complex, such as "mutually exclusive ticks" or "append a document". Signatory ID The signatory ID   in the examples below has been set to " LL1 "  (Landlord 1).   However this part of the code will change depending on who it's for.  For example it might be " TT1 " (tenant 1) or " employee1 ". Reapit users must use a specific codes for the signatory IDs. Add these codes so that they don't show on the final document: You can just cut and paste the codes into your template, but you should apply a "style" to the tags so that you can turn them on (coloured)/ off (white) as needed.  You need to make sure the code are hidden (coloured white) before using th...
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How to Unwind a Spam Complaint

SignatureSense and our email delivery partners take pride in having a very low Spam rate for our emails. If a recipient marks an email as spam we will no longer send them emails. However, occasionally a recipient will mark an email as spam accidentally. In this scenario, the recipient must email our support team directly (support@signaturesense.com) with a request to unwind the spam complaint.   We can then set the wheels in motion to re-enable the email delivery for that specific address.
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How can I tell if my document / template has SignatureSense coding?

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If you issue a document for signing and it does not work as expected (for example, no signaturesense show up on the document) then it's likely that you've sent a version of the document that is not  set up for use with SignatureSense. The first thing to check is that the document issued has SignatureSense "coding" in place, for example in the area where a signature should be inserted. The SignatureSense coding is often hidden (white text) so it's not easy to spot.  So here is how you can investigate: 1) Open your document 2) Launch the "Search / find" feature, normally CTRL+F 3) Search for the SignatureSense coding:   {ss    (note the curley bracket) If there are no instances of this text in your document than it's not a "SignatureSense ready" document. See this example screenshot of a document being searched for SignatureSense coding:
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